Shipping policy

At PartySupplyUSA, we want your celebration supplies to reach you as smoothly as possible. Please review the information below before placing your order.

Order Processing

Orders are processed as quickly as possible after they are placed. Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

Once an order has entered processing, we may not be able to make changes or cancel it.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your order, delivery location, and available shipping method.

Any applicable promotions or free-shipping offers will be shown during checkout.

Estimated Delivery

Estimated delivery times may vary depending on the destination, product availability, carrier, and shipping method selected.

Please remember that estimated delivery dates are not guaranteed. Delays may occasionally occur because of weather, carrier disruptions, holidays, high order volumes, or other circumstances outside our control.

Tracking Your Order

When tracking information is available, it will be sent to the email address associated with your order.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Multiple Packages

Some orders may contain items that are fulfilled separately. As a result, your order may arrive in more than one package and packages may be delivered on different days.

If this happens, you may receive separate tracking information for each shipment.

Incorrect Shipping Address

Please carefully review your shipping information before completing checkout.

If you notice an incorrect or incomplete address after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

PartySupplyUSA is not responsible for delivery problems caused by incorrect or incomplete shipping information provided at checkout.

Delayed Orders

If your order experiences an unexpected delay, we will make reasonable efforts to provide updated information when available.

For U.S. online orders, sellers must have a reasonable basis for advertised shipment times and follow applicable requirements when shipment cannot occur within the stated timeframe.

Lost, Missing, or Damaged Packages

If your package appears lost, arrives damaged, or you receive an incorrect item, please contact us with your order number and relevant details.

For damaged items, photographs of the product and packaging may be requested so we can review the issue.

International Shipping

Where international shipping is available, customers are responsible for reviewing any import restrictions that may apply in their country.

Customs duties, taxes, VAT, brokerage fees, or other import charges may apply depending on the destination. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Returns & Refunds

Shipping and delivery questions involving a return or refund are also subject to our Return & Refund Policy. Please review that policy for eligibility requirements and return instructions.

Contact Us

If you have questions about shipping or need help with an existing order, please contact us through our Contact Us page and include your order number when applicable.